As part of our commitment to continual service improvement, Link2ICT are now using a software product called Assyst to log all new calls to the Service Desk. AssystNET replaces Sunrise Internetdesk for Link2ICT Service Desk Customers. AssystNet is the vehicle for Link2ICT Customers to be able to log calls, or ‘incidents’ with the Link2ICT Service Desk via the internet. Once the necessary information is logged in assystNET you will be able to track progress and view the incident history and update your incidents. You will be able to log incidents for Hardware, Software or General issues. More complex Service Desk requests will be dealt with via a telephone call to the Service Desk. To log a call please click the link below Log a call on AssystNet For information on how to log a call, please click the link below Documentation |
